Privacy Policy

Last Updated: November 1, 2023

Maple Journey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Maple Journey when you use our website maplejourney.com (the "Site"), services, and mobile applications (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

  • Register for an account
  • Fill out a form
  • Subscribe to our newsletter
  • Make a booking or reservation
  • Participate in a survey, contest, or promotion
  • Communicate with our customer service team
  • Submit reviews or testimonials

The types of information we may collect include:

  • Your name, email address, postal address, phone number, and other contact information
  • Payment information, including credit card data (processed securely through our payment processors)
  • Travel preferences and requirements
  • Passport or ID information when required for booking certain experiences
  • Communications you send to us
  • Survey responses or feedback
  • Any other information you choose to provide

1.2 Information We Collect Automatically

When you access or use our Services, we may automatically collect information about you, including:

  • Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
  • Device Information: We collect information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Location Information: With your consent, we may collect information about your location. You can disable this collection through your device settings.
  • Cookies and Similar Technologies: We use cookies, pixels, and other tracking technologies to collect information about your interactions with our Services. For more information about our use of cookies, please see our Cookie Policy.
  • Usage Information: We collect information about how you interact with our Services, such as the content you view, features you use, links you click, and actions you take.

1.3 Information from Third Parties

We may also obtain information from other sources and combine that with information we collect through our Services. For example:

  • If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, profile picture, and account information, in accordance with the authorization procedures determined by such social media site.
  • When you make a booking through a third-party partner or platform, we may receive information about your booking and preferences.
  • We may use analytics providers to help us understand how users engage with our Services.

2. How We Use Your Information

We may use information about you for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process your bookings and transactions
  • Send you technical notices, updates, security alerts, support messages, and administrative communications
  • Respond to your comments, questions, and requests
  • Provide customer service and support
  • Communicate with you about products, services, offers, promotions, and events offered by Maple Journey and others
  • Personalize and improve your experience on our Services
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Protect the rights and property of Maple Journey and others
  • Comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With Travel Service Providers: We share your information with third-party travel service providers (hotels, tour operators, transportation providers) as necessary to fulfill your bookings and reservations.
  • With Vendors and Service Providers: We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (payment processors, email service providers, website analytics companies).
  • In Response to Legal Process: We may disclose information in response to a subpoena, court order, or other governmental request.
  • For Protection of Maple Journey and Others: We may share information when we believe it is necessary to comply with the law, to protect our rights and safety or the rights and safety of our users or others.
  • In Connection with a Business Transfer: We may share information in connection with a substantial corporate transaction, such as the sale of our business, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  • With Your Consent: We may share information with third parties when you have given us your consent to do so.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to request that we no longer use your information to provide you services, please contact us at [email protected].

5. Your Choices

5.1 Account Information

You may update, correct, or delete information about you at any time by logging into your online account or emailing us at [email protected]. If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes.

5.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information about cookies and how to manage them, please see our Cookie Policy.

5.3 Marketing Communications

You may opt out of receiving promotional emails from Maple Journey by following the instructions in those emails or by adjusting your communication preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free. Therefore, we ask that you take special care in deciding what information you send to us via email.

7. International Transfers

We are based in Canada and the information we collect is governed by Canadian law. If you are accessing our Services from outside of Canada, please be aware that information collected through the Services may be transferred to, processed, stored, and used in Canada and other jurisdictions. Data protection laws in Canada may be different from those of your country of residence. Your use of the Services or provision of any information therefore constitutes your consent to the transfer to and processing, storage, and use of your information in Canada and other jurisdictions as set forth in this Privacy Policy.

8. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe we have collected information from your child under 16, please contact us at [email protected] so that we can delete the information.

9. Your Privacy Rights

9.1 Canadian Residents

Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), provide certain rights with respect to your personal information. You have the right to:

  • Know what personal information we hold about you and how we use it
  • Access your personal information
  • Correct inaccuracies in your personal information
  • Withdraw your consent to the processing of your personal information

9.2 European Economic Area (EEA) Residents

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

  • Access to your personal data
  • Correction of inaccurate personal data
  • Erasure of your personal data
  • Restriction of processing of your personal data
  • Data portability
  • Objection to processing of your personal data
  • Lodging a complaint with a supervisory authority

9.3 California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information we collect
  • Right to know whether your personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access your personal information
  • Right to equal service and price

To exercise any of these rights, please contact us at [email protected].

10. Changes to this Privacy Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you through the Services or by sending you an email or other communication. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Maple Journey
123 Maple Street
Toronto, ON M5V 2E4
Canada

Email: [email protected]
Phone: +1 (416) 555-7890

This privacy policy was last updated on November 1, 2023.